Terms of use  


  • White water Rafting/Orcas/Canyoning are ‘assumed risk’ water environment contact sports that may carry attendant risks.
  • Participants should be aware of and accept these risks and be responsible for their own action and involvement.
  • All Rafting/Orcas/Canyoning sessions are staffed by appropriately qualified guides. Guide to client ratios are in accordance with the guidelines. The NWWC has a pro-active approach to staff training. Occasionally, trainee raft guides/canyon guides may be involved in sessions, however they will be under the supervision of a nationally qualified raft guide/canyon guide at all times.
  • All Rafting/Orcas/Canyoning participants will receive a comprehensive safety briefing from their raft guide and will be given the opportunity to raise any issues before the session commences.
  • Whilst every reasonable attempt will be made to deliver Rafting/Orcas/Canyoning sessions, the NWWC reserves the right to cancel or modify the Rafting/Orcas/Canyoning session due to safety considerations and factors beyond our control.
  • As part of the continual review of safety and associated considerations, the conditions of booking are subject to change, clarification and modification at any time. Only the Centre Head of Operations or his Appointed Deputy is empowered to vary or waive any of the conditions of booking. Such decisions are totally at the discretion of the Centre Head of Operations or the Appointed Deputy.


  • White water Rafting/Orcas/Canyoning are potentially dangerous activities. All participants must be aware of this and accept the risks associated with these activities. Whilst the NWWC has an excellent safety record, responsibility for death, injury or illness arising from Rafting/Orcas/Canyoning and associated activities can only be accepted if caused by negligence on the part of the NWWC its servants or agents
  • The NWWC is under no liability whatsoever in respect of loss or damage to property, however caused, whilst at NWWC.
  • The NWWC holds public liability cover.


  • Due to the strenuous nature of white water Rafting/Orcas/Canyoning, all participants must be physically able. Anyone with a medical condition or injury which may impede their ability to Raft/Orca/Canyon should consult their medical practitioner to assess their ability to Raft/Orca/Canyon. The centre should be informed of any medical conditions or injuries.
  • All course participants must be able to swim and be confident swimming in open water (defined as 25 metres).
  • For any participant under the age of 18 years old, a parent/guardian or another adult authorised by the parent/guardian will be required to agree to their participation in Raft/Orca/Canyon sessions (they will be required to sign agreeing to these terms and conditions on behalf of under 18 year olds on the day).
  • Spectacles can be a hazard to you whilst participating in Raft/Orca/Canyon sessions. You are strongly recommended not to wear spectacles of any kind. If you choose to wear spectacles you must accept that injury may occur and accept full responsibility for any such injury. Participants may wear contact lenses.
  • Rafting/Orcas/Canyoning participants will not be permitted to consume alcohol or drugs prior to or during the Raft/Orca/Canyon session. The Centre Staff reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.
  • The Centre Staff may require any participant to leave the Raft/Orca/Canyon session if that person acts in any such manner as to endanger him/herself or any other NWWC user. 
  • The Course Director may require any participant to leave the session if that person is not of a suitable standard to be on that particular session.
  • The course participants must remain the same throughout the session. Places are non transferable once the session has started.
  • Disabled persons are welcome to participate in Raft/Orca/Canyon sessions subject to their requirements being discussed with the centre at the time of booking to ensure that they can be met.
  • Canoe Wales (CW) and the NWWC recognise the need to ensure the welfare and safety of all young people in Paddlesport.  Whilst taking part in an activity, participants may be photographed by CW, the NWWC or their approved agents. These images may be used for promotion of the Paddlesport by CW. If this is not acceptable please contact the NWWC. Your wishes will be respected.
  • In accordance with our child protection policy and procedures, we will not permit photographs, video or other images of children/young people to be used without the consent of the parents/carers and children/young people. We will take all possible steps to ensure these images are used solely for the purpose they are intended. If you become aware that these images are being used inappropriately you should inform the NWWC immediately. 
  • The NWWC operates a policy of inclusivity; if you or your group have any specific requirements we recommend that you contact the centre in advance to ensure that suitable arrangements can be made.
  • Due to the hazardous nature of activities run by the NWWC, Raft/Orca/Canyon participants must arrive on time to attend a comprehensive safety briefing, failure to do so will result in you being unable to participate in this activity.


  • Rafting/Orca/Canyon sessions can only take place at NWWC when there is a suitable water release from Llyn Celyn Reservoir.
  • There is always the possibility of water being turned off at short notice e.g. in the interest of flood defence or following a mechanical breakdown at the dam. Participants must therefore check on the most up-to-date information regarding water releases before travelling. This can be done by telephoning the Water Information Line on 01678 520826 or by checking the website - www.ukrafting.co.uk.
  • Refunds will be made in the event of failure to deliver any Raft/Orca session due to unsuitable water releases. The NWWC will not accept any liability for any other expenditures or costs incurred by prospective participants.


  • For safety reasons, participants on Raft/Orca/Canyon sessions must wear NWWC helmets and buoyancy aids.
  • A suitable wetsuit/dry-suit and foot wear must be worn for all Raft/Orca/Canyon sessions; participants may wear their own wetsuits/dry-suits as long as they are long legged, have been checked by our Centre Staff and deemed suitable for the activity.
  • Damage to or loss of centre equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.
  • Clients should bring swimwear, towel and a fleece or woolen top.
  • Midges can cause a nuisance in upland areas of Wales particularly in early summer; Rafting/Orca/Canyoning participants attending in the summer should consider using insect repellant.


  • All activities must be paid for in full at time of booking.
  • It is possible that the situation regarding the water release may change at any time. Please check the Water Information Line on 01678 520826 or our website at www.ukrafting.co.uk for any update on water release before travelling to the Centre. If there is no release you may choose between a full refund, or a transfer to another date.
  • Please plan your journey to arrive at the centre HALF AN HOUR before you are due to go rafting, so that you can sign in, meet your guide and be kitted out. As we have to work to a strict time schedule, late arrival will result either in you having less time on the water, or your session being cancelled, in which case no refund will be given.  


Additional Terms and Conditions for Group Full Session

Additional Terms and Conditions for Individual Full Session

Additional Terms and Conditions for Taster Rafting Session

Additional Terms and Conditions for Tryweryn Special Rafting Session

Additional Terms and Conditions for Tryweryn Safari Rafting Session

Additional Terms and Conditions for Orca Experience

Additional Terms and Conditions for Tandem Kayak Session

Additional Terms and Conditions for Canyoning Session

Terms of use

Canoe Wales Terms and Conditions for website use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Canoe Wales’ relationship with you in relation to this website. 

The term ‘Canoe Wales’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is the National White Water Centre, Frongoch, Bala, LL23 7NU. Our company registration number is 2478971. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Canoe Wales’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

The information contained in this website is for general information purposes only. The information is provided by Canoe Wales and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Canoe Wales. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Canoe Wales takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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